Discussion Questions_Service Operations management Assignment

Discussion Questions_Service Operations management - Assignment Example As a regular client, I did not expect to be served after one hour and forced to eat a cold food in a company of strangers with whom I was told to share a table. This was a disservice that not only affected me, but also affected the waiter and the hotel as a whole. After recording a complaint to the manager, the waiter was warned. It was a bad experience that really damaged the repudiation of the hotel. I realized that this happened because of lack of proper coordination in the hotel. The poor management of the hotel was to blame for it. So, to eradicate such problems, I would like to suggest that Hilton Hotel should have a strong team of motivated supervisors to monitor the activities of the staff (Allen, 2001). All the cooks, chefs, waiters and serves should not be fatigued, but be properly remunerated so as to motivate them to deliver their best services to the hotel’s